FAQ

(A) Opening a demat account

A demat account needs to be opened with any one Depository Participant (DP) of investor's choice. For list of Depository Participants please visit https://nsdl.co.in/dpsch.php

An account can be opened with a DP by:

Filling up the account opening form available with DP (one can open multiple accounts with the same DP as also with different DPs).

Signing Participant - Client Agreement.

While opening demat account, the holder will be required to give details of his Bank Account No., Name of the Bank, Branch and Account No., as part of the information requirement. Karvy will print the same details in the Dividend Warrants or any remittances payable based on the details furnished by the Investor to DP.

Investor will receive his account number which should be quoted in all his correspondence with his DP and also to the Karvy.

Please note that the order of names appearing in the demat account and the share certificates should be same.

(B) Dematerialising (Dematting) physical certificates

In order to get the shares dematerialised, the investor needs to fill a Dematerialisation Request Form (DRF) which is available with the DP. The share certificates are to be submitted alongwith the duly filled up form to the DP.

On receipt of the DRF, the DP will transmit the DRF to Karvy and electronically generate the Dematerialisation Request.

DRF along with share certificates with a seal "Surrendered for dematerialisation" affixed on the share certificates will be sent by the DP to Karvy

Karvy will verify the certificates and DRF, and if found in order, confirm the dematerialisation to NSDL/CDSL. NSDL/CDSL will in turn confirm the dematerialisation to the DP.

On receiving the confirmation, DP will credit investor's account with the number of shares so dematerialised and thereafter the investor will be holding the shares in the electronic form.

Normally the investor's account will be credited within 15 days from the date of receipt of both Electronic Request and physical certificates along with DRF.

DP will give periodic statements of holdings and will update client's account after each transaction.

It is possible to re-convert securities held in electronic form after demat, back to physical holding. 'Rematerialisation' is the term used for converting electronic holdings back into physical certificates.

All valid share transfer requests will be processed by the RTA and a letter informing the shareholder of the same will be sent within two weeks. This is called a demat option letter upon receipt of which, the shareholder has to exercise an option within 30 days to receive the share certificates in physical form or request an electronic credit of the shares. In cases where the shareholder informs the RTA to forward share certificates the RTA would do so. In cases where the shareholder wishes to have electronic credit of shares, the shareholder will approach his Depository participant and forward the letter back to RTA with the Depository Participant's seal. The RTA will return the share certificates to the shareholder if he does not hear from the shareholder within 30 days of the option letter.

Yes. KFin Technologies Private Limited (Formerly Karvy Fintech Private Limited) (Unit: Cholamandalam Investment & Finance Company Limited), Karvy Selenium Tower B Plot 31-32, Gachibowli, Financial District, Nanakramguda, Hyderabad – 500 032, A.P. are our Registrar and Share Transfer Agent (RTA). All transactions relating to shareholding including recording the change of address, processing transfers and distributing dividends are handled by the RTA. In view of the SEBI Circular No. D&CC/FITTC/CIR-15/2002 dt.27 December, 2002, the share registry work which was earlier handled in-house was handed over to KFin in March 2003.

For Shares held in physical form, RTA should be informed immediately if there is any change in address, quoting Folio No. duly signed by the main (1st) holder as per specimen signature recorded with the registrar. Change of address will be effected and would be informed to the investor within 7 days.

For shares held in electronic/demat form, any change in address should be intimated to the DP and not to the Company/RTA.

You can send the unencashed dividend warrant to the RTA and you will receive payment if the unclaimed dividend amount has not been transferred to the Investor Education and Protection Fund (IEPF). Please note that unclaimed dividend shall be transferred to the IEPF within seven years from the date of transfer to the Unclaimed dividend account. No claim shall lie against the IEPF or the company for the amounts so transferred nor shall any payment be made in respect of such claim. However, effective 1 April, 2014, as per the Act, the members shall be entitled to get refund out of IEPF in such manner as may be prescribed by the Ministry of Corporate Affairs, from time to time.

Please write to the RTA. The RTA, after verifying the records will advise you the procedure for claiming the amount. Under normal circumstances, an indemnity bond will be required for you to claim the amount.

Yes. The Companies Act provides for nomination facility for shareholders. You may please write to the RTA for details and the prescribed form is attached. (Click here to Download Nomination Form)

You need to write to the RTA informing of the new address. Shareholders holding shares in electronic form should contact their Depository Participant (DP) for the change in address.For the changes to be recorded promptly and correctly please ensure the following: Write to RTA as soon as you change your address mentioning your name and folio clearly. Mention both your old and new addresses. Mention the pin code in your address. If you do not receive an acknowledgement from RTA within a reasonable time, it is possible that your communication did not reach them, as RTA acknowledges every letter from shareholders. In such a case, please do write to them again.

You need to write to the RTA informing them of the new bank particulars. Shareholders holding shares in electronic form should contact their Depository Participant (DP) for the change in bank particulars. For changes to be recorded promptly and correctly please ensure the following: Write to RTA as soon as you change your bank account mentioning your name and folio clearly Mention your old and new bank account particulars. If you do not receive an acknowledgement from RTA within a reasonable time, it is possible that your communication did not reach them, as RTA acknowledges every letter from shareholders. In such a case, please do write to them again. Shareholders holding shares in electronic form should contact their Depository Participant (DP) for the change in bank details.

Members are eligible to receive duplicate share certificates in lieu of share certificates that are torn, mutilated or lost. The Company will issue duplicate share certificates upon surrender of the original share certificates along with a request for issue of duplicate share certificates. The request should be made to the RTA. If share certificates are lost and duplicate certificates are to be issued, the Company will issue the same after certain formalities are completed. The formalities will include execution of an indemnity bond and affidavit in favour of the Company duly signed by the member as per specimen signature registered with the Company, accompanied by FIR lodged with local police station giving full details of lost certificate(s) such as Certificate Nos., Distinctive Nos. etc, advertisement of the loss of the share certificates. On completion of the above formalities, duplicate share certificates will be issued. Members may please contact RTA to obtain the formats for the indemnity bond and the affidavit.

In the unfortunate event of a shareholder's demise, the jointholder(s), if any, of the shares are entitled to have the shares transmitted to their names on production of an attested copy of the death certificate of the deceased. If there is no joint holder of the shares, the legal heirs have to produce the following documents: Attested copy of the death certificate of the shareholder. If a Will is available, it has to be Probated. If not Probated, a succession certificate is required. In the absence of a Probate and a Succession Certificate, the following documents have to be produced: (i) A legal heirship certificate issued by the local Tahasildar detailing the legal heirs to the deceased. (ii) An indemnity bond from the legal heir who claims title to the shares. (iii) An affidavit from the legal heir who claims title to the shares. (iv) A no-objection-certificate from other legal heirs to transmit the shares in favour of one or more among them, whether singly or jointly, who are claiming title to the shares, with signatures of the other legal heirs duly attested by a notary public. And, of course, the original share certificates are required for effecting the transmission. The above procedure for transmission will not be applicable if a nomination has been made by the shareholder.

Yes, we provide ECS facility at Ahmedabad, Bangalore, Chennai, Hyderabad, Jaipur, Kanpur, Kolkatta, Nagpur and New Delhi. We may extend this facility to other places over time. Please note that this facility is not available in case you maintain your account with an Extension Counter. If you wish to avail of this facility, please contact the RTA.